Co-Managed IT Services

 

Help Desk and Desktop Support Services

 

IT Support for Client End Users and Devices

 

Splice's 24x7 US-based Remote Help Desk Support enables our clients to provide high quality and immediate Desktop Support to their employees and devices. Our Technicians deliver fast, courteous, and expert problem resolution for end-user technical issues. Our Project Managers and Technical Account Managers maintain consistent communication with our clients to ensure maximum efficiency and client satisfaction.

 

Co-Managed IT Services

 

Download

Co-Managed IT Services

Splice Integrated Graphic

Providing Integrated Custom IT Solutions

Splice Advantage

  • 24/7/365 Support
  • US Based Support with Optional Offshore Options
  • Customized Solutions to meet the Day to Day Support Requirements of any Organization
  • Reduced Internal Resource Cost for Managing End User IT Issues
  • Cost Effective and Scalable Solution for Supporting
    End Users

 

Helpdesk

  • Dedicated and Shared Team Resources
  • Support for all Standard Line of Business Requirements
  • Availability to receive Immediate L1/L2 Support
  • North America and International Based Support
  • Multiple Support Request Options including Phone,
    Chat and Portal
  • Customized Reporting and Portal Access

 

help-desk
devices

Desktop Device Management and Support

  • Remote Access
  • Proactive Workstation Maintenance
  • Patching and Security updates
  • Asset Reporting
  • Storage Platform for Client Specific Procedures
    and Documents

 

 

Account Management

  • Project Managers for all implementations and Upgrades
  • Technical Account Managers Assigned to All Clients
  • Weekly Monthly Reports and Meetings
  • Best Practice IT Consulting
  • Quarterly and Annual Business Reviews
account
add

 

Additional Available Services

  • Scheduled On Site End User Support
  • Scheduled Installation Projects for End User Devices
  • New User Orientation
Contact Splice for a Free Assessment

AndyCoan-round2

 

“At Splice, we strive to deliver value in everything we do, from the services we offer to our interactions with our clients. Our commitment to excellence in all aspects of our business is our most important goal.” 

 

Andy Coan

Splice, CEO

You may be interested in these other Splice Services

database

Managed NOC Services

Network and Server Infrastructure
Monitoring and Remediation

Learn More

co-managed-services

Co-Managed IT Services

Help Desk and Desktop
Support Services

Learn More

Helpdesk-icon

IT Onboarding/Offboarding

Efficient Set up and Removal of
End User Devices and Software

Learn More

cloud

Cloud Transformation

Consulting, Planning and Execution of the
most secure, scalable IT Environment

Learn More

pos icon

POS Support Services

End User/Store Staff Support
for POS Issues 

Learn More

Field-services

Field Services

Nationwide and Global
Onsite IT Service

Learn More

Carrier-management

Carrier Management

Escalation and Resolution for
all Carrier Services issues

Learn More

network-switch

Professional Services

Project Management of Critical IT
Environment Enhancement

Learn More

Let’s discuss how we can simplify your IT

 

Schedule a Consultation